At Clover Holiday Village, we strive to provide a comfortable and hassle-free experience for our guests. Our Refund Policy outlines the conditions under which refunds are applicable. Please review the following details carefully before making a reservation.

1. Eligibility for Refund
Cancellations are made on weekdays before 5 days and weekends before 3 days Check-In: Guests are eligible for a full refund if a cancellation request is made at least weekdays before 5 days and weekends before 3 days before the scheduled check-in date.
Cancellations Made Within 48 Hours of Check-In: If a cancellation request is made within 48 hours of the scheduled check-in date, no refund will be issued, and the guest will be charged for the first night’s stay.
No-Shows: If a guest does not show up for their reservation without prior notification, the booking will be considered a no-show, and no refund will be provided.
2. Refund Process
Refunds will be processed within 7-10 business days from the date of cancellation.
Refunds will be issued through the same method of payment used during booking. For example, if you paid using a credit card, the refund will be credited back to your card.
Please note that depending on your bank or payment provider, additional time may be required for the refund to reflect in your account.
3. Non-Refundable Bookings
Certain special offers, promotions, or discounted rates may be non-refundable. In such cases, no refunds will be issued, regardless of when the cancellation is made.
Non-refundable bookings will be clearly indicated during the booking process.
4. Modifications to Reservations
If you wish to modify your reservation (such as changing the dates of stay), please contact us at least 48 hours in advance. Modifications are subject to availability and may incur additional charges.
If a reservation modification results in a cancellation, the cancellation policy stated above will apply.
5. Early Departures
No refunds will be issued for early departures. Once a guest has checked in, they will be charged for the full duration of their stay as originally booked.
6. Exceptional Circumstances
In the case of unforeseen circumstances such as natural disasters, government travel restrictions, or health emergencies, we may offer special consideration on a case-by-case basis. Please contact us directly for assistance in such situations.
7. Group Bookings
For group bookings of multiple rooms, a separate cancellation and refund policy may apply. Please contact us for more information if you are booking for a group.
8. Contact Us
If you have any questions or require assistance with a refund, please contact us at cloverholidayvillagekodagu@gmail.com. We will be happy to assist you with any inquiries regarding cancellations and refunds.